Care Experience Manager - Flexible Scheduling

All-Ways-Caring-Homecare; Newnan (GA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules

Bonuses and 401K

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. You will supervise Caregivers, manage scheduling, and resolve issues with a focus on timely, compassionate client support.

The role requires strong communication, reliability, and the ability to build relationships with referral sources and clients while maintaining thorough documentation and safety checks.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field preferred.
• Reliable, accountable, and able to work independently with good judgement.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and client satisfaction.
• Supervise and guide Caregivers providing direct care.
• Manage employee scheduling and identify issues for proactive solutions.
• Maintain relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Independent work

Accountability

Education

Bachelor's/Associate degree

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care and client satisfaction in home-based services. You will supervise Caregivers, manage scheduling, and resolve issues with a focus on timely, compassionate client support.

The role requires strong communication, reliability, and the ability to build relationships with referral sources and clients while maintaining thorough documentation and safety checks.