Home Care Client Success Manager

All Ways Caring HomeCare; Olympia (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus.partn

Benefits, Supplemental Plans, EAP, and

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Client Service Manager (CSM) to oversee quality care, customer service, and employee performance for our home-based clients.

The ideal candidate has scheduling and supervisory experience, excellent communication, and the ability to solve problems quickly while building strong relationships with clients and caregivers.

This role offers competitive pay with daily pay options, growth opportunities, and a supportive team focused on compassionate care.

Qualifications

• Bachelor's or associate degree preferred in business, nursing, social services, or related field.
• Valid driver’s license and auto insurance.
• Excellent verbal and written communication.
• Accountable, reliable, and able to work independently with good judgment.
• Experience in scheduling, management or supervision is required.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and guide caregivers who provide direct care.
• Manage employee scheduling and proactive problem solving.
• Maintain strong relationships with referral partners, payor sources and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling experience

Management / supervisory experience

Communication skills

Problem solving

Organizational skills

Education

Associate or Bachelor's degree in Business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Client Service Manager (CSM) to oversee quality care, customer service, and employee performance for our home-based clients.

The ideal candidate has scheduling and supervisory experience, excellent communication, and the ability to solve problems quickly while building strong relationships with clients and caregivers.

This role offers competitive pay with daily pay options, growth opportunities, and a supportive team focused on compassionate care.