Care Navigator & Patient Experience Specialist - Flexible

MedStar Health; Columbia (MD); Vor Ort; USD 28.000 - 50.000; Vollzeit

Zusammenfassung

MedStar Health in Columbia, MD is seeking a Care Navigator/Appointment Scheduler to coordinate follow-up care, schedule visits and communicate with clinical teams. You will act as the patient’s primary contact, ensuring a seamless experience across the MedStar Health system.

The role emphasizes empathy, professionalism, and timely communication, with opportunities to support discharge follow-up and participate in service-improvement initiatives. A flexible, patient-centered approach is essential.

Qualifikationen

• Basic computer skills.
• Familiarity with Microsoft Excel.
• Excellent verbal and written communication and customer service skills.
• Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
• Ability to establish and maintain effective working relationships across the health system.
• Ability to multitask and work with patients from a wide array of backgrounds.
• Knowledge of medical terminology and anatomy.

Aufgaben

• Coordinate patient care from an administrative perspective by scheduling follow-up visits, specialists, and procedures.
• Respond promptly to clinical team touch points across Hospitals and MedStar Health entities.
• Act as a Patient Relations Representative and connect social barriers with appropriate support.
• Monitor trackers and ensure timely and accurate completion of follow-up actions and documentation.
• Participate in multidisciplinary teams and committees to improve service quality.
• Support onboarding and training for new and existing staff on scheduling protocols.

Kenntnisse

Excel

Communication

Customer Service

Multitasking

Medical Terminology

Ausbildung

High School Diploma or GED

Jobbeschreibung

MedStar Health in Columbia, MD is seeking a Care Navigator/Appointment Scheduler to coordinate follow-up care, schedule visits and communicate with clinical teams. You will act as the patient’s primary contact, ensuring a seamless experience across the MedStar Health system.

The role emphasizes empathy, professionalism, and timely communication, with opportunities to support discharge follow-up and participate in service-improvement initiatives. A flexible, patient-centered approach is essential.