Patient Experience & Scheduling Specialist

MedStar Health; McLean (VA); Presencial; USD 26 000 - 44 000; Tempo integral

Resumo da oferta

MedStar Health is seeking a Front Desk/Patient Access associate to greet patients, register information, and guide them through the care process. You will manage check-in/check-out, collect co-pays, verify insurance, and schedule follow-up tests or referrals.

The role emphasizes excellent customer service, clear communication, and accurate data entry in a fast-paced clinical setting. Integrity and professionalism are vital to enhance the patient experience at MedStar Health.

Qualificações

• Requires high school diploma or GED.
• Experience in health care customer service preferred.
• Knowledge of IDX/GE Centricity or similar scheduling/records systems is a plus.

Responsabilidades

• Greet patients and coordinate patient flow in the practice or department.
• Register patients, collect co-pays, and process time-of-service payments.
• Schedule appointments and handle referrals and test requisitions as needed.
• Answer phones, provide triage, and relay messages to appropriate staff.
• Update patient records and ensure accurate insurance and demographic data.
• Follow up on missed appointments and manage no-shows in the system.
• Complete checkout with patient charges and verify demographics and insurance details.
• Support patient experience initiatives and participate in quality improvement efforts.
• Maintain a neat, welcoming reception area and represent MedStar Health professionally.

Conhecimentos

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Formação académica

High School Diploma or GED

Ferramentas

IDX/GE Centricity

Descrição da oferta de emprego

MedStar Health is seeking a Front Desk/Patient Access associate to greet patients, register information, and guide them through the care process. You will manage check-in/check-out, collect co-pays, verify insurance, and schedule follow-up tests or referrals.

The role emphasizes excellent customer service, clear communication, and accurate data entry in a fast-paced clinical setting. Integrity and professionalism are vital to enhance the patient experience at MedStar Health.