Patient Care Concierge & Clinic Navigator

Silversmith Capital Partners; Rosedale (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience. This role is primarily based in our Maryland clinic and serves as the key connection between patients and providers.

The coordinator ensures patients feel welcomed, informed, and prepared for visits. Ideal candidates are team players who value meaningful work and want to grow within a stable, mission-driven healthcare organization.

Qualifications

• Front desk experience in a health care setting.
• Strong customer service and patient-centered approach.
• Experience in a fast-paced clinic environment.
• Proficient in using EMR systems such as athenahealth.
• Excellent communication and professional presence.
• Ability to thrive in a collaborative team.

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly.
• Ensure accurate and timely patient check-in and information collection.
• Assist with appointment scheduling and patient inquiries.
• Maintain on-time clinic flow by notifying providers of patient arrivals.
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth).
• Collect patient payments and assist with billing questions.
• Manage office supply inventory and maintain front office organization.
• Protect patient privacy and confidentiality at all times.
• Support clinic operations with additional duties as needed.
• Travel to nearby clinics to provide additional support when required.

Skills

Front desk experience

Customer service

Healthcare clinic experience

Communication skills

Team-oriented

Patient-first mindset

Reliability

Tools

athenahealth

Job description

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience. This role is primarily based in our Maryland clinic and serves as the key connection between patients and providers.

The coordinator ensures patients feel welcomed, informed, and prepared for visits. Ideal candidates are team players who value meaningful work and want to grow within a stable, mission-driven healthcare organization.