Patient Access Specialist: Scheduling & Care Concierge

MedStar Health; White Marsh (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Care Connection is seeking a friendly, detail‑oriented Call Center Associate to greet callers and schedule appointments across physician practices and locations. You will use Centricity Business and MedConnect EMR to capture patient information and coordinate with staff, while delivering a high quality patient experience.

Under general supervision, you will handle busy call volumes, cross‑sell locations, and maintain accurate registrations, ensuring timely follow‑ups and

Qualifications

• 2 years customer service experience preferably within a healthcare setting
• Experience working in a hospital or medical office scheduling environment preferred

Responsibilities

• Assists and troubleshoots scheduling appointments and selecting physicians by subspecialty or location
• Completes call processing in an efficient manner
• Cross sells the multiple locations or physicians available with sub-specialty per protocol
• Develops and distributes weekly reports of activity to assigned parties
• Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations
• Participates in meetings including training with physician secretaries and staff
• Responds to telephone inquiries from patients, physicians, employees regarding appointments and services
• Validates and verifies insurance carriers to the MedStar Employed Physician Participation Listing

Skills

Customer service

Healthcare setting

Scheduling software

Communication skills

Typing 40 WPM

Education

High School Diploma or GED

Associate's degree

Tools

Centricity Business

MedConnect EMR

Job description

MedStar Health Care Connection is seeking a friendly, detail‑oriented Call Center Associate to greet callers and schedule appointments across physician practices and locations. You will use Centricity Business and MedConnect EMR to capture patient information and coordinate with staff, while delivering a high quality patient experience.

Under general supervision, you will handle busy call volumes, cross‑sell locations, and maintain accurate registrations, ensuring timely follow‑ups and