Patient Access & Scheduling Specialist

MedStar Health; White Plains (MD); On-site; USD 25,761 - 45,075; Full time

Job summary

MedStar Health in White Plains, MD seeks a Care Connection Contact Center representative to welcome callers and schedule appointments across practice groups and locations. You will facilitate communication between patients and staff, and advocate for a positive patient experience.

Use Centricity Business and MedConnect EMR to assist callers, provide weekly activity updates, and maintain protocol knowledge. Requires strong typing, empathy, and the ability to multitask in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 2 years customer service experience preferably within a healthcare setting required.
• Experience working in a hospital or medical office scheduling environment preferred.
• Must type 40 WPM accurately.
• Computer literate and able to navigate multiple systems and the Internet.
• Excellent interpersonal, telephone and written communication skills; able to stay calm under pressure.

Responsibilities

• Schedule patient appointments and coordinate with practices and locations.
• Assist and troubleshoot scheduling and physician selection by subspecialty or location.
• Process calls efficiently; manage peak volumes and stay aware of call load.
• Cross-sell multiple locations or physicians per protocol.
• Maintain patient relationships and ensure a positive experience; close the loop.

Skills

Customer service

Empathy

Interpersonal skills

Telephone skills

Multitasking

Typing speed 40 WPM

Education

High School Diploma or GED

Associate's degree preferred

Tools

Centricity Business

MedConnect EMR

Job description

MedStar Health in White Plains, MD seeks a Care Connection Contact Center representative to welcome callers and schedule appointments across practice groups and locations. You will facilitate communication between patients and staff, and advocate for a positive patient experience.

Use Centricity Business and MedConnect EMR to assist callers, provide weekly activity updates, and maintain protocol knowledge. Requires strong typing, empathy, and the ability to multitask in a fast-paced setting.