Home Care Customer Experience Manager

All Ways Caring HomeCare; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Daily pay options

Tuition reimbursement

Flexible work schedules

Referral bonuses

Benefits & 401K participation

Job summary

All Ways Caring HomeCare in Phoenix is seeking a Customer Service Manager to lead the quality of care and client satisfaction for our homecare service. The role involves supervising caregivers, managing staff scheduling, and developing proactive solutions to client needs.

The manager will maintain strong relationships with referral partners and payors, ensure proper documentation, and conduct home visits to uphold safety and service standards in a fast-paced homecare environment.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal and written communication

Customer service

Independent work

Self-motivated

Education

Associate or bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare in Phoenix is seeking a Customer Service Manager to lead the quality of care and client satisfaction for our homecare service. The role involves supervising caregivers, managing staff scheduling, and developing proactive solutions to client needs.

The manager will maintain strong relationships with referral partners and payors, ensure proper documentation, and conduct home visits to uphold safety and service standards in a fast-paced homecare environment.