Care Coordination Specialist – Medical Scheduling

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Telework options

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to serve as Clerk in the Communication Center. The role supports coordinating clinic scheduling, patient communications, and documentation within the electronic medical record, acting as liaison between patients and clinical staff.

Work involves collaboration with interdisciplinary teams, managing appointment flows, and ensuring timely access to care in a sedentary, front-line capacity.

Qualifications

• Must be proficient in spoken and written English.
• Experience coordinating clinic schedules in a care delivery model is preferred.
• Ability to communicate with a wide range of clinical staff and patients.

Responsibilities

• Manage appointment schedules for one or more outpatient clinics.
• Serve as front-line contact with patients and staff, providing information per privacy rules.
• Review clinic utilization and adjust times/locations to meet patient needs.
• Enter information into the electronic record and ensure readiness for visits/procedures.
• Schedule appointments following VA/VHA directives and policies.

Skills

Interdisciplinary coordination

Patient communication

Scheduling and prioritization

Electronic documentation

Education

High School diploma or GED

Tools

Electronic Medical Record (EMR)

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to serve as Clerk in the Communication Center. The role supports coordinating clinic scheduling, patient communications, and documentation within the electronic medical record, acting as liaison between patients and clinical staff.

Work involves collaboration with interdisciplinary teams, managing appointment flows, and ensuring timely access to care in a sedentary, front-line capacity.