Veteran Care Coordination Assistant

US-Department-of-Veterans-Affair; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an entry-level Medical Support Assistant (MSA) to support the Access & Office of Community Care (AOCC) service line.

The role involves front-desk duties, scheduling patient appointments, and coordinating care between the Birmingham VA Medical Center and non-VA providers. The MSA will work under guidance, handling patient data entry, appointment logistics, and basic clinical information flow to ensure smooth outpatient care.

Qualifications

• Ability to meet, communicate, and interact with individuals in a courteous and helpful manner to give instructions and arrange appointments.
• Ability to utilize computer systems to enter administrative data in patient systems.
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Answer phones and greet patients.
• Review patient demographics and insurance information for accuracy.
• Coordinate transfers between VA facilities or external providers.

Skills

Courteous communication

Data entry in patient systems

Medical terminology

Interpersonal communication

Office software proficiency

Message taking

Appointment scheduling

Customer service

Education

One year above high school

Two years of education above high school

Four years of education above high school

Job description

U.S. Department of Veterans Affairs is seeking an entry-level Medical Support Assistant (MSA) to support the Access & Office of Community Care (AOCC) service line.

The role involves front-desk duties, scheduling patient appointments, and coordinating care between the Birmingham VA Medical Center and non-VA providers. The MSA will work under guidance, handling patient data entry, appointment logistics, and basic clinical information flow to ensure smooth outpatient care.