Veterans Health Scheduler & Patient Care Coordinator

Veterans Health Administration; Mobile (AL); On-site; USD 36,000 - 53,000; Full time

Job summary

Veterans Health Administration in Mobile, AL is seeking a Medical Support Assistant to handle scheduling, patient data entry, and coordination across inpatient units, clinics, and call centers. The role involves processing orders, reviewing the EMR, and ensuring proper workload credit and eligibility checks.

The MSA will work closely with nurses and physicians to triage calls, schedule return visits, and maintain compliance with VA directives and SOPs.

Qualifications

• Experience scheduling patient appointments and verifying orders.
• Familiarity with electronic medical records and patient data handling.
• Ability to follow Scheduling Directives and SOPs.

Responsibilities

• Serve as initial point of contact for units, clinics, ED and scheduling call centers.
• Schedule appointments and ensure workload credit via encounter forms.
• Verify demographics and insurance information; process transfers.
• ManageRecall Reminder Software for scheduling beyond 30 days.
• Triage calls and assess urgent medical needs with nurses and physicians.

Skills

Scheduling

Data entry

Customer service

Electronic medical records

Tools

Recall software

EMR systems

Job description

Veterans Health Administration in Mobile, AL is seeking a Medical Support Assistant to handle scheduling, patient data entry, and coordination across inpatient units, clinics, and call centers. The role involves processing orders, reviewing the EMR, and ensuring proper workload credit and eligibility checks.

The MSA will work closely with nurses and physicians to triage calls, schedule return visits, and maintain compliance with VA directives and SOPs.