Clinical Scheduling & Patient Support Specialist

U.S. Department of Veterans Affairs; Bonham (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide administrative and clerical support across inpatient, outpatient, and ancillary services.

The role includes scheduling, eligibility processing, travel reimbursements, and coordination with clinical staff. The position requires basic education credentials, strong communication skills, and the ability to navigate multiple office systems such as CPRS and Vista.

Qualifications

• High school diploma or GED, or state/provincial equivalent.
• One year of education above high school (Transcript Required) or equivalent experience.
• Knowledge of medical terminology to assist in patient care.
• Ability to schedule, pre-register, and manage appointments per scheduling guidelines.
• Proficiency with office automation tools and data systems used in patient care.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations.
• Handle front-desk duties, greet patients, answer calls, and relay messages.
• Verify demographics, insurance information, and eligibility for services.
• Assist with eligibility, copays, and travel reimbursements.
• Access electronic medical records and review provider orders for patient treatment.
• Support coordination of patient care and communication with clinical staff.

Skills

Medical terminology

Customer service

Office automation

Scheduling

Data entry

Education

HS diploma or GED

Tools

Word

Excel

Vista

CPRS

Email

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide administrative and clerical support across inpatient, outpatient, and ancillary services.

The role includes scheduling, eligibility processing, travel reimbursements, and coordination with clinical staff. The position requires basic education credentials, strong communication skills, and the ability to navigate multiple office systems such as CPRS and Vista.