Care Coordination Liaison for Medical Scheduling & Admin

Administration & Operations; Amarillo (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The Department of Veterans Affairs seeks a Clerk in the Communication Center to perform liaison and expeditor duties between patients and clinical staff, interfacing with VA and non-VA providers, hospitals, diagnostic and treating facilities, and community programs.

This GS-6 level role emphasizes coordinating schedules, ensuring patient access, documenting communications, and maintaining accurate records within an interdisciplinary care delivery model.

Qualifications

• HS diploma or equivalent required.
• Experience coordinating care delivery across interdisciplinary teams is preferred.
• Ability to communicate effectively with clinical staff and patients.

Responsibilities

• Serve as Clerk in the Communication Center, supporting access to care.
• Act as liaison/expeditor between patients and clinical staff as well as specialty services.
• Collaborate with VA and non-VA providers, hospitals, and community programs to coordinate care.

Skills

Interdisciplinary coordination

Patient access

Communication

Prioritization/organization

Report writing

Medical terminology

Education

High School diploma or equivalent

Job description

The Department of Veterans Affairs seeks a Clerk in the Communication Center to perform liaison and expeditor duties between patients and clinical staff, interfacing with VA and non-VA providers, hospitals, diagnostic and treating facilities, and community programs.

This GS-6 level role emphasizes coordinating schedules, ensuring patient access, documenting communications, and maintaining accurate records within an interdisciplinary care delivery model.