Community Care Medical Support Specialist

U.S. Department of Veterans Affairs; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to join the Fargo VA Health Care System.

The role supports the VA Community Care team by handling clerical duties, scheduling appointments, and coordinating care for patients across CBOCs and facilities. The position requires adherence to VA procedures, proficiency with scheduling systems, and strong communication with patients and health care staff.

Qualifications

• High school diploma or equivalent required.
• English proficiency in speaking and writing.
• Ability to operate office automation and scheduling systems.
• Knowledge of medical terminology.

Responsibilities

• Answer phones, greet patients, relay messages to appropriate staff.
• Schedule appointments following VA Community Care guidelines.
• Enter, verify and retrieve provider orders and patient information.
• Maintain accurate patient demographics and insurance data for community care.
• Coordinate administrative transfers and ensure data integrity across systems.

Skills

Medical terminology

Customer service

Communication skills

Scheduling

Office software

Education

High School Diploma / GED

Tools

CPRS

VAOS

REFDOCS

ROI

Vista

PPMS

HSRM

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to join the Fargo VA Health Care System.

The role supports the VA Community Care team by handling clerical duties, scheduling appointments, and coordinating care for patients across CBOCs and facilities. The position requires adherence to VA procedures, proficiency with scheduling systems, and strong communication with patients and health care staff.