Medical Support Specialist — Patient Care & Scheduling

US-Department-of-Veterans-Affair; Omaha (NE); On-site; USD 36,000 - 56,000; Full time

Job summary

The Medical Support Assistant (MSA) with VA Care in the Community (CITC) serves as the initial contact for units, clinics, and patients, coordinating patient appointments and tracking electronic orders and consults in VA medical systems. The role requires practical knowledge of data entry and health information software to support patient care.

Qualified candidates meet the basic requirements: U.S. citizenship, a high school diploma or equivalent, and the ability to communicate effectively in

Qualifications

• Citizenship: U.S. citizen; waivers per policy.
• Education: High school diploma or equivalent.
• English proficiency for spoken and written communication.

Responsibilities

• Coordinate patient appointments in clinical settings.
• Track, review, and respond to electronic orders and consults.
• Enter data and navigate medical information systems to support care.
• Serve as initial contact for units, clinics, and patients.
• Assist in scheduling and coordinating patient care activities.

Skills

Medical terminology

Customer service

Office software

Appointment scheduling

Communication

Data entry

Education

High school diploma / GED / proficiency certificate

Job description

The Medical Support Assistant (MSA) with VA Care in the Community (CITC) serves as the initial contact for units, clinics, and patients, coordinating patient appointments and tracking electronic orders and consults in VA medical systems. The role requires practical knowledge of data entry and health information software to support patient care.

Qualified candidates meet the basic requirements: U.S. citizenship, a high school diploma or equivalent, and the ability to communicate effectively in