Patient Access & Scheduling Specialist (Medical Support)

U.S. Department of Veterans Affairs; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Birmingham, AL is seeking a Medical Support Assistant to support Access & Office of Community Care (AOCC) service line.

The role involves coordinating patient care between the Birmingham VA Medical Center and non-VA providers and handling front-desk and scheduling duties. The MSA will work under supervision at entry level and grow to full performance with increasing responsibilities, including appointment processing, patient communication, and data entry in

Qualifications

• Six months of clerical/office experience or equivalent.
• English language proficiency as per VA standards.
• Ability to learn medical terminology for patient care.
• Ability to operate computer systems and data entry.

Responsibilities

• Assist with scheduling and coordinating patient appointments.
• Process consults and coordinate with community care providers.
• Manage patient data in electronic health records and scheduling systems.
• Respond to veterans' inquiries and verify demographics/insurance.

Skills

Clerical experience

Customer service

Communication skills

Education

High school or higher

Tools

Office software

Job description

U.S. Department of Veterans Affairs in Birmingham, AL is seeking a Medical Support Assistant to support Access & Office of Community Care (AOCC) service line.

The role involves coordinating patient care between the Birmingham VA Medical Center and non-VA providers and handling front-desk and scheduling duties. The MSA will work under supervision at entry level and grow to full performance with increasing responsibilities, including appointment processing, patient communication, and data entry in