Clinical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Grand Island (NE); On-site; USD 42,000 - 59,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to serve as the first point of contact for units, clinics, and patients.

Responsibilities include scheduling appointments, tracking and processing electronic orders and consults, and supporting patient care through data entry and system navigation. The role requires knowledge of patient information systems, ability to navigate scheduling programs, and strong communication with a diverse patient population.

Qualifications

• Possess basic medical terminology knowledge for patient care.
• Ability to schedule medical appointments in a clinical setting.
• Competence in entering and retrieving data in electronic health records.
• Excellent communication with diverse patients and staff.

Responsibilities

• Schedule patient appointments for clinical units and clinics.
• Track and respond to electronic orders and consults in medical systems.
• Review and process patient information and related data.
• Serve as initial point of contact for patients, clinics, and staff.

Skills

Medical terminology

Customer service

Scheduling

Electronic health records

Communication

Office equipment proficiency

Education

High school diploma or GED

One year of education above high school

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to serve as the first point of contact for units, clinics, and patients.

Responsibilities include scheduling appointments, tracking and processing electronic orders and consults, and supporting patient care through data entry and system navigation. The role requires knowledge of patient information systems, ability to navigate scheduling programs, and strong communication with a diverse patient population.