Car Wash Operations Lead: Grow Teams, Boost Throughput

Golden Nozzle Car Wash; Wilmington (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Golden Nozzle Car Wash in Wilmington, NC is hiring a hands-on Assistant Manager to support daily high-volume operations. You will lead shifts, coach team members, ensure safety and cleanliness, and drive guest satisfaction while assisting in sales and inventory tasks.

The role emphasizes operational excellence, member growth initiatives, and a fast-paced environment where teamwork and customer focus define success.

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus.
• High School Diploma or equivalent.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Skills

Problem Solving & Decision Making

Team Leadership Support &Collaboration

Customer-Centric Mindset

Results-Driven Execution

Safety & Operational Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

Golden Nozzle Car Wash in Wilmington, NC is hiring a hands-on Assistant Manager to support daily high-volume operations. You will lead shifts, coach team members, ensure safety and cleanliness, and drive guest satisfaction while assisting in sales and inventory tasks.

The role emphasizes operational excellence, member growth initiatives, and a fast-paced environment where teamwork and customer focus define success.