Car Wash Operations Lead – Customer Experience & Growth

Golden Nozzle Car Wash; Wakefield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Tuition assistance

Employee assistance programs

Voluntary benefit offerings

Job summary

Golden Nozzle Car Wash in Wakefield, MA is seeking a hands-on Assistant Manager to support daily operations of a high-volume facility. You will supervise shifts, coach staff, and ensure top-tier customer service while driving throughput and revenue initiatives.

This role offers leadership growth, a fast-paced team environment, and a starting hourly rate with benefits. A High School Diploma and a customer-first mindset are required.

Qualifications

• Supervisory or leadership experience preferred.
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and basic operational software systems.
• High School Diploma or equivalent.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Skills

Leadership

Customer service

Problem solving

Time management

Communication

Education

High School Diploma

Tools

Microsoft Office

Operations software

Job description

Golden Nozzle Car Wash in Wakefield, MA is seeking a hands-on Assistant Manager to support daily operations of a high-volume facility. You will supervise shifts, coach staff, and ensure top-tier customer service while driving throughput and revenue initiatives.

This role offers leadership growth, a fast-paced team environment, and a starting hourly rate with benefits. A High School Diploma and a customer-first mindset are required.