Car Wash Ops Manager: Lead Team & Customer Experience

Golden Nozzle Car Wash; Manchester (NH); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Medical, dental, vision coverage

401(k) savings plan

Paid time off

Paid holidays

Life insurance

Disability benefits

Tuition assistance

Job summary

Golden Nozzle Car Wash in Manchester, NH seeks a hands-on Site Manager to oversee daily operations of a high-volume facility. You will lead a team, coach staff, schedule workloads, and ensure safety, cleanliness, and top-notch customer service.

You will optimize workflow and throughput, drive membership growth, monitor KPIs and financial metrics, and coordinate inventory while partnering with senior leadership to meet site goals.

Qualifications

• Leadership experience in a supervisory or management role preferred.
• Ability to lead, motivate, and develop a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management.
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience.
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies.
• Enforce all safety procedures and regulatory compliance standards.
• Review operational reports, KPIs, and financial metrics to improve site performance.
• Partner with senior leadership to execute site-specific goals and business initiatives.
• Resolve employee and customer conflicts effectively to maintain a positive, productive environment.

Skills

Team leadership

Coaching

Customer service

Multitasking

Communication

Microsoft Office

Operations software

Problem solving

Safety compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

Golden Nozzle Car Wash in Manchester, NH seeks a hands-on Site Manager to oversee daily operations of a high-volume facility. You will lead a team, coach staff, schedule workloads, and ensure safety, cleanliness, and top-notch customer service.

You will optimize workflow and throughput, drive membership growth, monitor KPIs and financial metrics, and coordinate inventory while partnering with senior leadership to meet site goals.