Car Wash Operations Lead – Team & Customer Excellence

Nouria Energy Services, Inc.; Wilmington (DE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Leadership development

Paid time off

401(k) plan

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

EAP

Job summary

Nouria Energy Services, Inc. is seeking an Assistant Manager for the Golden Nozzle Car Wash in Wilmington, DE. The role focuses on supporting daily operations, coaching a high‑performing team, and delivering outstanding customer experiences in a fast‑paced environment.

You will work closely with the Site Manager to optimize throughput, supervise shifts, monitor KPIs, and drive revenue through membership growth. A strong service mindset and basic car wash knowledge are preferred.

Qualifications

• Supervisory or leadership experience preferred.
• Ability to motivate, coach, and support a high‑performing team.
• Strong organizational, communication, and multitasking skills.
• Customer‑first mindset with a commitment to delivering excellent service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards.
• Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best‑in‑class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site‑specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.

Skills

Leadership

Coaching

Communication

Customer focus

Organizational skills

Multitasking

Safety awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Nouria Energy Services, Inc. is seeking an Assistant Manager for the Golden Nozzle Car Wash in Wilmington, DE. The role focuses on supporting daily operations, coaching a high‑performing team, and delivering outstanding customer experiences in a fast‑paced environment.

You will work closely with the Site Manager to optimize throughput, supervise shifts, monitor KPIs, and drive revenue through membership growth. A strong service mindset and basic car wash knowledge are preferred.