Car Wash Ops Lead — Fast-Paced, Customer-Driven

Nouria Energy Services, Inc.; Wilmington (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Leadership development

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Tuition assistance

Job summary

Nouria Energy is seeking a hands-on Assistant Manager for Golden Nozzle Car Wash in Wilmington, MA. You will support daily operations, coach the team, and help maximize site performance while ensuring outstanding customer experiences.

The role emphasizes leadership, operational excellence, and a customer-first mindset in a fast-paced environment with opportunities to drive sales and membership growth.

Qualifications

• Minimum supervisory experience in a service environment is preferred.
• Strong customer-service orientation and communication skills are essential.
• Ability to coach and develop a high-performing team.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Supervise daily site operations including staffing support, scheduling, coaching and feedback.
• Ensure facility, equipment, and grounds are clean, safe, and fully operational.
• Optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly.
• Assist with sales initiatives and membership growth to drive revenue and retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and supplies.
• Enforce safety procedures and regulatory compliance standards.
• Review operational KPIs and performance metrics with the Site Manager.

Skills

Team Leadership

Coaching & development

Customer service

Organization & multitasking

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

Nouria Energy is seeking a hands-on Assistant Manager for Golden Nozzle Car Wash in Wilmington, MA. You will support daily operations, coach the team, and help maximize site performance while ensuring outstanding customer experiences.

The role emphasizes leadership, operational excellence, and a customer-first mindset in a fast-paced environment with opportunities to drive sales and membership growth.