Car Wash Operations Lead — Drive Service & Growth

Nouria; Manchester (NH); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Leadership development

Advancement opportunities

Team environment

Impact on site

Job summary

Golden Nozzle Car Wash seeks a hands-on Site Manager to oversee the daily operations of a high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service.

As Site Manager, you will maximize site performance, develop your team, and ensure every customer leaves having had a great experience.

Qualifications

• Leadership experience in a supervisory/manager role is preferred.
• Strong organizational and multitasking skills.
• Customer-first mindset with commitment to service.
• Proficiency with office software and basic operational systems.

Responsibilities

• Lead and supervise daily site operations including staffing, scheduling, coaching, and performance management.
• Ensure facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience.
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly.
• Execute sales initiatives and membership growth strategies to drive revenue and retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and supplies.
• Enforce safety procedures and regulatory compliance standards.
• Review operational reports, KPIs, and financial metrics to improve site performance.
• Partner with senior leadership to execute site-specific goals and business initiatives.
• Resolve employee and customer conflicts to maintain a positive environment.

Skills

Leadership

Team leadership

Customer-centric

Problem solving

Safety compliance

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Golden Nozzle Car Wash seeks a hands-on Site Manager to oversee the daily operations of a high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service.

As Site Manager, you will maximize site performance, develop your team, and ensure every customer leaves having had a great experience.