Campus Tech Help Desk – Student Assistant

SUNY Cortland; City of Cortland (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

SUNY Cortland is seeking a Tech Help Student Assistant for Fall 2026-Spring 2027. The role provides telephone and occasional in-person support to the campus community, including students, faculty, and staff, with duties such as troubleshooting myRedDragon access, password resets, and configuring mobile devices to the SUNY Cortland network.

Responsibilities include assisting with Microsoft Office applications, hardware/software issues, and collecting ticket information for unresolved problems.

Qualifications

• Must be a current SUNY Cortland student.
• Eagerness to provide customers with technology help.
• Willingness to learn new technologies.
• Good written and verbal communications skills.
• Experience troubleshooting issues on PCs or Apple computers.
• Experience troubleshooting issues on smartphones.

Responsibilities

• Provide telephone support and occasional face-to-face customer service for students, faculty, and staff.
• Troubleshoot myRedDragon access and assist with password resets.
• Configure mobile devices to the SUNY Cortland network.
• Assist with Microsoft Office applications and general hardware/software issues.
• Gather information to resolve tickets not solved by students independently.

Skills

Customer service

Troubleshooting

Verbal & written communication

Willingness to learn new technologies

PC troubleshooting

Smartphone troubleshooting

Education

Current SUNY Cortland student

Tools

myRedDragon access

Outlook/Office 365

Brightspace

Blackboard

Job description

SUNY Cortland is seeking a Tech Help Student Assistant for Fall 2026-Spring 2027. The role provides telephone and occasional in-person support to the campus community, including students, faculty, and staff, with duties such as troubleshooting myRedDragon access, password resets, and configuring mobile devices to the SUNY Cortland network.

Responsibilities include assisting with Microsoft Office applications, hardware/software issues, and collecting ticket information for unresolved problems.