Student IT Support Technician – Campus Help Desk

Delta College; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

Delta College is seeking a Student Employee in the Office of Information Technology to support faculty, staff, and students with IT needs. You will provide friendly, responsive service via phone, email and in person, working with full-time staff to resolve tickets and assist with events.

The role requires strong communication, attention to detail, and a willingness to learn college policies while upholding confidentiality.

Qualifications

• Must be enrolled at Delta College for a minimum of 6 credits.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office suite and basic office equipment.
• Willingness to learn college policies and serve diverse campus community.

Responsibilities

• 1st level computer support and troubleshooting for Faculty, Staff, and Lab computers, via phone, email, or in person.
• AV equipment delivery and troubleshooting.
• Enter and manage data regarding cases.
• Assist in event coordination and implementation.
• Communicate professionally with co-workers, supervisors, and customers.
• Help complete team and independent tasks and responsibilities.
• Maintain confidentiality and professionalism.
• Other duties as assigned.

Job description

Delta College is seeking a Student Employee in the Office of Information Technology to support faculty, staff, and students with IT needs. You will provide friendly, responsive service via phone, email and in person, working with full-time staff to resolve tickets and assist with events.

The role requires strong communication, attention to detail, and a willingness to learn college policies while upholding confidentiality.