Student IT Helpdesk Technician

Newman University; Wichita (KS); On-site; USD 11,000 - 16,000; Part time

Job summary

Newman University is seeking an IT Helpdesk Assistant to provide front-line technology support for the campus community. The role involves answering calls, logging and tracking tickets, collecting issue details, and assisting with testing devices and classroom tech.

The position offers hands-on IT experience in a higher education setting, emphasizing customer service, problem solving, and cybersecurity awareness. Flexible hours and a part-time schedule support student employment.

Qualifications

• Must be legally authorized to work in the United States.
• Must be a current Newman University student enrolled full-time (minimum of 12 credit hours).
• Ability to interact positively and professionally with students, faculty, staff, and visitors.
• Ability to explain basic technical information in a clear and understandable manner.
• Willingness and ability to learn new technologies and systems.
• Ability to work collaboratively with Newman University community and IT staff.
• Understanding of the importance of protecting university and user information.
• The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.

Responsibilities

• Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
• Create, categorize, update, and document support tickets in the University's IT ticketing system.
• Collect accurate information from users regarding technology issues and requests.
• Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
• Assist with routine IT projects and technology-related tasks.
• Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
• Perform other duties as assigned by the IT team.

Job description

Newman University is seeking an IT Helpdesk Assistant to provide front-line technology support for the campus community. The role involves answering calls, logging and tracking tickets, collecting issue details, and assisting with testing devices and classroom tech.

The position offers hands-on IT experience in a higher education setting, emphasizing customer service, problem solving, and cybersecurity awareness. Flexible hours and a part-time schedule support student employment.