Campus Tech Support Specialist

Cuesta

San Luis Obispo (CA)

On-site

USD 45,000 - 60,000

Full time

10 days ago

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Benefits offered by this job

Benefits package

Job summary

Cuesta College seeks an individual to coordinate help desk operations, providing first-line technical support for students in person and online. You will triage issues, maintain knowledge bases, and ensure timely ticketing and resolution while delivering strong customer service.

The role involves coordinating daily help desk activities, supporting various platforms (Windows, macOS, iOS, Android), and guiding users with login credentials and basic connectivity problems.

Qualifications

Minimum 12 units of college level courses in computer information systems, office technology, or related areas.
Associate Degree preferred.
Two years of work experience or a combination of education and experience.

Responsibilities

Provide basic and routine technical support to students from a centralized location and online.
Identify customer needs and resolve password and basic connectivity issues.
Coordinate help desk coverage based on call and walk-in patterns.
Develop and maintain online resources for campus technology users.
Create, update, track and complete tickets in the ticketing system.
Generate reports and collaborate with administrators to improve student technology support.

Skills

Customer service

Troubleshooting

Communication

Problem solving

English language proficiency

Office software knowledge

Education

12 college units in CIS or related

Associate Degree

Tools

Windows OS

macOS

iOS

Android

Job description

The role involves coordinating daily help desk activities, supporting various platforms (Windows, macOS, iOS, Android), and guiding users with login credentials and basic connectivity problems.

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