Tech Help Student Assistant Fall 2026-Spring 2027

Cortland; City of Cortland (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

SUNY Cortland is seeking a Tech Help Student Assistant for Fall 2026-Spring 2027. The role provides telephone and occasional in-person support to the campus community, including students, faculty, and staff, with duties such as troubleshooting myRedDragon access, password resets, and configuring mobile devices to the SUNY Cortland network.

Responsibilities include assisting with Microsoft Office applications, hardware/software issues, and collecting ticket information for unresolved problems.

Qualifications

• Must be a current SUNY Cortland student.
• Eagerness to provide customers with technology help.
• Willingness to learn new technologies.
• Good written and verbal communications skills.
• Experience troubleshooting issues on PCs or Apple computers.
• Experience troubleshooting issues on smartphones.

Responsibilities

• Provide telephone support and occasional face-to-face customer service for students, faculty, and staff.
• Troubleshoot myRedDragon access and assist with password resets.
• Configure mobile devices to the SUNY Cortland network.
• Assist with Microsoft Office applications and general hardware/software issues.
• Gather information to resolve tickets not solved by students independently.

Skills

Customer service

Troubleshooting

Verbal & written communication

Willingness to learn new technologies

PC troubleshooting

Smartphone troubleshooting

Education

Current SUNY Cortland student

Tools

myRedDragon access

Outlook/Office 365

Brightspace

Blackboard

Job description

Tech Help Student Assistant Fall 2026-Spring 2027

Please see Special Instructions for more details.

While positions may be open and posted here on jobs.cortland.edu until their listed close date, please note that positions may be filled on a rolling basis prior to this date.

Position Information

Job Title

Job Title Tech Help Student Assistant Fall 2026-Spring 2027

Department

Department The Help Center

Job Description/Duties

Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.

• troubleshooting myRedDragon access
• assisting with password resets
• configuring mobile devices to the SUNY Cortland network
• assisting with Microsoft Office applications
• troubleshooting general hardware and software issues
• gathering the required information to escape any ticket that the student is not able to resolve on their own

Days/Hours Needed

Monday to Thursday 8 a.m. to 8 p.m.
Friday 8 a.m. to 5 p.m.
Saturday 10 a.m. to 4 p.m.
Sunday Noon to 8 p.m.

• All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin
• A minimum availability of 10 hours per week is required

Campus Location/Bldg.

The Help Center/Memorial Library

Required Qualifications

• Must be a current SUNY Cortland student
• Eagerness to provide customers with technology help
• Willingness to learn new technologies
• Good written and verbal communications skills
• Experience troubleshooting issues on PCs or Apple computers
• Experience troubleshooting issues on smartphones

Preferred Qualifications

• Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon)
• Intermediate or advanced knowledge of PC and/or Apple Computers
• Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets
• Experience with troubleshooting network connectivity issues
• Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint)

Physical Demands

Special Conditions for Eligibility

Contact Name(s) & Email(s)

Peter Dawes
[e-mail]

Salary Grade

Salary Grade B-$16.50/hr.

Posting Number

Posting Number SA26005

Review Start Date

Open Date

Open Date 08/03/2026

Close Date

Close Date 12/04/2026

Open Until Filled No

Special Instructions to Applicants

While positions may be open and posted here on jobs.cortland.edu until their listed close date, please note that positions may be filled on a rolling basis prior to this date.