Campus Store Leader: Harvard/MIT Experience & Growth

Lids; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lids is seeking a Campus Store Manager to lead daily operations at The COOP serving Harvard and MIT communities in Cambridge, MA. You will drive sales, guest experience, staff development, and store performance while building campus relationships.

The role requires 5+ years in retail with leadership experience, strong interpersonal skills, and the ability to manage inventory, events, and campus programs. This is a full-time on-site position in Cambridge, MA.

Qualifications

• 5+ years of retail experience with progressive leadership responsibility preferred.
• Experience in collegiate, bookstore, specialty, high-volume, or multi-category retail is strongly preferred.
• Demonstrated ability to lead people, drive sales, manage inventory, and maintain operating standards.
• Strong interpersonal skills and comfort working with campus and community stakeholders.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Own the daily performance of an assigned campus store, including sales, customer experience, people leadership, operations, merchandising, inventory, and local campus relationships.
• Recruit, onboard, schedule, coach, and develop a customer-focused store team.
• Plan staffing around the academic calendar, campus events, tourism, promotions, and seasonal peaks.
• Address employee needs promptly and partner with Human Resources when additional support is required.
• Deliver an inclusive experience for students, faculty, staff, alumni, members, visitors, and fans.
• Build awareness of campus rhythms, events, traditions, and customer needs to inform service and execution.
• Resolve customer concerns promptly and professionally.
• Support The COOP membership experience and any Harvard-, MIT-, or store-specific programs, discounts, tenders, and service expectations.
• Achieve sales and profitability goals through effective selling, staffing, merchandising, and inventory management.
• Oversee emblematic merchandise, trade books, supplies, technology, convenience, gifting, and other categories assigned to the store.
• Maintain compelling displays, accurate pricing, strong in-stocks, organized back-of-house areas, and timely product flow.
• Partner with centralized merchants and category partners while providing local feedback on assortment and demand.
• Manage opening and closing, cash controls, payroll, scheduling, facilities, safety, loss prevention, and store technology.
• Maintain accurate inventory through receiving, transfers, markdowns, counts, damages, returns, and audit preparation.
• Coordinate readiness for commencement, orientation, reunions, campus events, and other high-volume periods.

Skills

Leadership

Sales leadership

Inventory management

Customer service

People management

Job description

Lids is seeking a Campus Store Manager to lead daily operations at The COOP serving Harvard and MIT communities in Cambridge, MA. You will drive sales, guest experience, staff development, and store performance while building campus relationships.

The role requires 5+ years in retail with leadership experience, strong interpersonal skills, and the ability to manage inventory, events, and campus programs. This is a full-time on-site position in Cambridge, MA.