Campus Store Lead for Harvard & MIT Retail

Lids; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lids at the Harvard and MIT campus stores in Cambridge seeks a Store Manager-on-Duty to lead daily operations, drive sales, service excellence, and oversee inventory in a dynamic university environment.

You will assist with hiring, scheduling, training, and engagement; maintain a visible floor presence; support The COOP membership programs; and plan for peak events such as orientation, commencements, and campus activities.

Qualifications

• 3+ years of retail experience preferred; at least 1 year of supervisory experience preferred.
• Experience in collegiate, bookstore, specialty, or multi-category retail preferred.
• Strong customer service, communication, organization, and problem-solving skills.

Responsibilities

• Act as Manager-on-Duty and provide direction, coaching, and issue resolution when the Store Manager is unavailable.
• Assist with hiring, onboarding, scheduling, training, performance follow-up, and employee engagement.
• Assign daily work and ensure priorities are completed accurately and on time.
• Maintain a visible floor presence and provide informed service across the store’s product and service offerings.
• Help the team serve the distinct needs of the Harvard or MIT campus community connected to the assigned store.
• Support The COOP membership experience and school- or store-specific programs, discounts, tenders, and events.
• Support sales goals, labor management, cash controls, inventory accuracy, store technology, safety, and loss prevention.
• Own assigned departments or functions, including replenishment, merchandising, receiving, trade books, visual execution, or operations.
• Assist with peak-period planning for orientation, commencement, reunions, campus events, and seasonal demand.

Skills

Customer service

Communication

Organizational skills

Problem solving

Store leadership

Job description

Lids at the Harvard and MIT campus stores in Cambridge seeks a Store Manager-on-Duty to lead daily operations, drive sales, service excellence, and oversee inventory in a dynamic university environment.

You will assist with hiring, scheduling, training, and engagement; maintain a visible floor presence; support The COOP membership programs; and plan for peak events such as orientation, commencements, and campus activities.