Campus Store Manager - Lead Sales, People & Experience

Lids; Cambridge (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Lids is seeking a Campus Store Manager to own daily performance for a campus store serving the Harvard and MIT communities. You will lead a team, manage sales, operations, merchandising, and campus relationships to deliver an excellent customer experience.

You will recruit and develop staff, plan around academic calendars and events, ensure inventory accuracy, and support The COOP programs and store-specific discounts. This role requires a strong retail leadership presence on campus.

Qualifications

• 5+ years of retail experience with progressive leadership responsibility preferred.
• Experience in collegiate, bookstore, specialty, high-volume, or multi-category retail is strongly preferred.
• Demonstrated ability to lead people, drive sales, manage inventory, and maintain operating standards.
• Strong interpersonal skills and comfort working with campus and community stakeholders.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Own the daily performance of an assigned campus store, including sales, customer experience, people leadership, operations, merchandising, inventory, and local campus relationships.
• Recruit, onboard, schedule, coach, and develop a customer-focused store team.
• Plan staffing around the academic calendar, campus events, tourism, promotions, and seasonal peaks.
• Address employee needs promptly and partner with Human Resources when additional support is required.
• Deliver an inclusive experience for students, faculty, staff, alumni, members, visitors, and fans.
• Build awareness of campus rhythms, events, traditions, and customer needs to inform service and execution.
• Resolve customer concerns promptly and professionally.
• Support The COOP membership experience and any Harvard-, MIT-, or store-specific programs, discounts, tenders, and service expectations.
• Achieve sales and profitability goals through effective selling, staffing, merchandising, and inventory management.
• Oversee emblematic merchandise, trade books, supplies, technology, gifting, and other categories assigned to the store.
• Maintain compelling displays, accurate pricing, strong in-stocks, organized back-of-house areas, and timely product flow.
• Partner with centralized merchants and category partners while providing local feedback on assortment and demand.
• Manage opening and closing, cash controls, payroll, scheduling, facilities, safety, loss prevention, and store technology.
• Maintain accurate inventory through receiving, transfers, markdowns, counts, damages, returns, and audit preparation.
• Coordinate readiness for commencement, orientation, reunions, campus events, and other high-volume periods.

Job description

Lids is seeking a Campus Store Manager to own daily performance for a campus store serving the Harvard and MIT communities. You will lead a team, manage sales, operations, merchandising, and campus relationships to deliver an excellent customer experience.

You will recruit and develop staff, plan around academic calendars and events, ensure inventory accuracy, and support The COOP programs and store-specific discounts. This role requires a strong retail leadership presence on campus.