Campus Retail Team Lead (Harvard/MIT)

Lids; Cambridge (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Lids Sports Group is hiring for a Store Leadership role at The COOP in Cambridge, MA, serving Harvard and MIT communities. You will lead daily floor operations, ensure transaction accuracy, and support cash office routines while delivering high-quality customer service.

Join a team focused on campus engagement, merchandise execution, and flexible coverage, with responsibilities spanning inventory, discounts, and member benefits across Harvard and MIT locations.

Qualifications

• 2+ years of retail, operations, cash office, inventory, or customer service experience preferred.
• Previous keyholder, lead, or supervisory experience preferred.
• Strong accuracy, judgment, communication, and problem-solving skills.
• Comfort handling multiple tender types and retail systems.
• Flexible availability, including opening, closing, weekend, holiday, and peak-period shifts.

Responsibilities

• Open or close the store and act as Manager-on-Duty when assigned.
• Direct work, support breaks and coverage, monitor service levels, and escape concerns appropriately.
• Coach associates on customer service, transactions, product knowledge, and store procedures.
• Support cash office, deposits, tender reconciliation, invoices, merchandise payable processes, shipping, receiving, and records as assigned.
• Help ensure accurate application of The COOP membership benefits and any Harvard-, MIT-, or store-specific tenders, discounts, and transaction requirements.
• Support inventory counts, discrepancy research, loss prevention, safety, technology, and facilities routines.
• Maintain a visible floor presence and help customers across product categories and services.
• Support merchandising, replenishment, housekeeping, campus events, and peak-period execution.

Skills

Retail Experience

Cash Handling

Leadership / Supervisory

Strong Communication

Problem Solving

Flexible Availability

Retail Systems

Job description

Lids Sports Group is hiring for a Store Leadership role at The COOP in Cambridge, MA, serving Harvard and MIT communities. You will lead daily floor operations, ensure transaction accuracy, and support cash office routines while delivering high-quality customer service.

Join a team focused on campus engagement, merchandise execution, and flexible coverage, with responsibilities spanning inventory, discounts, and member benefits across Harvard and MIT locations.