Campus Store Manager - Harvard/MIT Retail Leader

Lids; Boston (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

LidsU and The COOP at Harvard and MIT campuses seek a Campus Store Manager to lead daily store performance, enhance customer experience, and manage teams. You will oversee operations, merchandising, inventory, and campus relationships to reflect LidsU standards in a multi-campus environment.

The role focuses on driving sales, delivering an inclusive campus experience for students, faculty, staff, and guests, and aligning with campus events and programs while maintaining strong store standards.

Qualifications

• 5+ years of retail experience with progressive leadership responsibility preferred.
• Experience in collegiate, bookstore, specialty, high-volume, or multi-category retail is strongly preferred.
• Demonstrated ability to lead people, drive sales, manage inventory, and maintain operating standards.
• Strong interpersonal skills and comfort working with campus and community stakeholders.

Responsibilities

• Own the daily performance of an assigned campus store, including sales, customer experience, people leadership, operations, merchandising, inventory, and local campus relationships.
• Recruit, onboard, schedule, coach, and develop a customer-focused store team.
• Set clear sales, service, task, and operational expectations and follow up consistently.
• Plan staffing around the academic calendar, campus events, tourism, promotions, and seasonal peaks.
• Address employee needs promptly and partner with HR when additional support is required.

Skills

Retail leadership

Staff coaching

Customer service

Stakeholder collaboration

Flexibility

Job description

LidsU and The COOP at Harvard and MIT campuses seek a Campus Store Manager to lead daily store performance, enhance customer experience, and manage teams. You will oversee operations, merchandising, inventory, and campus relationships to reflect LidsU standards in a multi-campus environment.

The role focuses on driving sales, delivering an inclusive campus experience for students, faculty, staff, and guests, and aligning with campus events and programs while maintaining strong store standards.