Campus Retail Team Member - Part-Time

Lids; Cambridge (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Lids and The COOP at Harvard and MIT campuses seek a store leader to oversee daily operations, cashiering, and inventory control across COOP locations. You will act as Manager-on-Duty, ensuring accuracy and exceptional guest service.

Responsibilities include supervising team performance, coaching on product knowledge, executing store procedures, and maintaining compliance with membership benefits and campus-specific policies. This role blends leadership with frontline retail excellence.

Qualifications

• 2+ years of retail, operations, cash office, inventory, or customer service experience preferred.
• Previous keyholder, lead, or supervisory experience preferred.
• Strong accuracy, judgment, communication, and problem-solving skills.
• Comfort handling multiple tender types and retail systems.
• Flexible availability, including opening, closing, weekend, holiday, and peak-period shifts.

Responsibilities

• Open or close the store and act as Manager-on-Duty when assigned.
• Direct work, support breaks and coverage, monitor service levels, and escalate concerns appropriately.
• Coach associates on customer service, transactions, product knowledge, and store procedures.
• Support cash office, deposits, tender reconciliation, invoices, merchandise payable processes, shipping, receiving, and records as assigned.
• Help ensure accurate application of The COOP membership benefits and any Harvard-, MIT-, or store-specific tenders, discounts, and transaction requirements.
• Support inventory counts, discrepancy research, loss prevention, safety, technology, and facilities routines.
• Maintain a visible floor presence and help customers across product categories and services.
• Support merchandising, replenishment, housekeeping, campus events, and peak-period execution.
• Maintain working knowledge of all departments to provide flexible coverage.

Skills

Retail leadership

Customer service

Cash handling

Communication

Problem solving

Flexible schedule

Job description

Lids and The COOP at Harvard and MIT campuses seek a store leader to oversee daily operations, cashiering, and inventory control across COOP locations. You will act as Manager-on-Duty, ensuring accuracy and exceptional guest service.

Responsibilities include supervising team performance, coaching on product knowledge, executing store procedures, and maintaining compliance with membership benefits and campus-specific policies. This role blends leadership with frontline retail excellence.