Campus Retail Team Lead — Full-Time

Lids; Cambridge (MA); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Lids Sports Group invites applications for a Full Time non-exempt retail leadership position at The COOP, serving the Harvard and MIT communities in Cambridge. The role emphasizes daily floor leadership, cash office routines, inventory support, and delivering a consistent, modern campus store experience with a focus on transaction accuracy and service.

Responsibilities include opening/closing the store as Manager-on-Duty, coaching associates, and ensuring proper handling of memberships, tenders,

Formación

• 2+ years of retail, operations, cash office, inventory, or customer service experience preferred.
• Previous keyholder, lead, or supervisory experience preferred.
• Strong accuracy, judgment, communication, and problem-solving skills.
• Comfort handling multiple tender types and retail systems.
• Flexible availability, including opening, closing, weekend, holiday, and peak-period shifts.

Responsabilidades

• Open or close the store and act as Manager-on-Duty when assigned.
• Direct work, support breaks and coverage, monitor service levels, and elevate concerns appropriately.
• Coach associates on customer service, transactions, product knowledge, and store procedures.
• Support cash office, deposits, tender reconciliation, invoices, merchandise payable processes, shipping, receiving, and records.
• Help ensure accurate application of The COOP membership benefits and Harvard-MIT store-specific tenders and discounts.
• Support inventory counts, discrepancy research, loss prevention, safety, technology, and facilities routines.
• Maintain a visible floor presence and help customers across product categories and services.
• Support merchandising, replenishment, housekeeping, campus events, and peak-period execution.

Conocimientos

Retail leadership

Cash handling

Customer service

Store operations

Team coaching

Herramientas

POS systems

Descripción del empleo

Lids Sports Group invites applications for a Full Time non-exempt retail leadership position at The COOP, serving the Harvard and MIT communities in Cambridge. The role emphasizes daily floor leadership, cash office routines, inventory support, and delivering a consistent, modern campus store experience with a focus on transaction accuracy and service.

Responsibilities include opening/closing the store as Manager-on-Duty, coaching associates, and ensuring proper handling of memberships, tenders,