Campus Retail Lead — Harvard/MIT

Lids; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Lids Sports Group operates The COOP stores serving Harvard and MIT communities. This role supports the Department Manager in executing sales, service, merchandising, inventory, and operational priorities across assigned areas, offering floor leadership and acting as Manager-on-Duty when needed.

Ideal candidates have 2+ years in retail or customer service, prior lead or supervisory experience, and strong organizational and communication skills.

Qualifications

• 2+ years of retail or customer service experience preferred.
• Previous keyholder, lead, or supervisory experience preferred.
• Strong organization, communication, and problem-solving skills.
• Comfort learning multiple product categories and operating systems.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Support replenishment, pricing, signage, product recovery, seasonal transitions, markdowns, counts, and inventory organization.
• Help maintain department standards and communicate customer feedback, sales opportunities, and inventory needs.
• Support school-, campus-, and store-specific product presentations and events for the assigned Harvard or MIT location.
• Provide daily direction and task follow-up to team members.
• Deliver informed customer service and help train associates on assigned categories and procedures.
• Act as Manager-on-Duty when assigned and help resolve customer or operational issues.
• Assist with opening, closing, transactions, cash handling, receiving, loss prevention, safety, and housekeeping.
• Maintain working knowledge of other departments and flex to business priorities during peak periods.

Skills

Retail experience

Customer service

Supervisory experience

Organizational skills

Communication skills

Flexible availability

Job description

Lids Sports Group operates The COOP stores serving Harvard and MIT communities. This role supports the Department Manager in executing sales, service, merchandising, inventory, and operational priorities across assigned areas, offering floor leadership and acting as Manager-on-Duty when needed.

Ideal candidates have 2+ years in retail or customer service, prior lead or supervisory experience, and strong organizational and communication skills.