Campus IT Service Desk Technician - Student (Newark)

The Ohio State University; Newark (NJ); On-site; USD 15,000 - 21,000; Part time

Job summary

The Ohio State University seeks a Newark IT Service Desk Student Technician to deliver high-quality IT assistance to students, faculty and staff. You'll handle phone, email, and ServiceNow tickets, resolving issues across devices and supporting classroom AV and event spaces.

This entry-level role requires a valid license, ability to lift 50 pounds, and on-site work in Newark. The position is temporary, 20 hours per week with varying shifts, and includes background check requirements.

Qualifications

• Valid driver’s license and the ability to pass a background check.
• Ability to lift and move up to 50 pounds.
• On-site work at Newark campus.
• Strong customer service mindset and multitasking in a fast-changing environment.

Responsibilities

• 50% Phone Support: assist students, faculty, and staff via phone.
• 25% Follow-up work through the dispatch queue.
• 15% Classroom Support and Maintenance.
• 5% Event Support.
• 5% Printer Support.

Skills

Customer service

Attention to detail

Teamwork

Multitasking

Independent work

Desktop/Laptop environments

Positive attitude

On-site work

Tools

ServiceNow

Job description

The Ohio State University seeks a Newark IT Service Desk Student Technician to deliver high-quality IT assistance to students, faculty and staff. You'll handle phone, email, and ServiceNow tickets, resolving issues across devices and supporting classroom AV and event spaces.

This entry-level role requires a valid license, ability to lift 50 pounds, and on-site work in Newark. The position is temporary, 20 hours per week with varying shifts, and includes background check requirements.