Newark IT Service Desk Student Technician

The Ohio State University; Columbus (OH); On-site; USD 18,000 - 25,000; Part time

Job summary

The Ohio State University Newark IT Service Desk Student Technician provides frontline IT support to COTC and Ohio State Newark students, faculty, and staff. Handling phone, email, and ServiceNow tickets, you diagnose and resolve issues across laptops, desktops, mobile devices, and printers, and assist with A/V setups in classrooms and events.

Location: Hodges Hall (0628). This temporary, 20-hour per week role offers varied shifts and hands-on experience delivering high-quality customer service

Qualifications

• Valid driver's license and able to pass a background check.
• Able to lift up to 50 pounds.
• Able to work independently and as a member of a team.
• Knowledge of desktop and laptop computing operating environments.
• Works well in a dynamic, fast-changing environment with multitasking.
• On-site work to be performed on the Newark campus.
• Positive attitude and attention to detail, strong customer service.

Responsibilities

• 50% Phone Support – assist users via calls and messaging.
• 25% Follow-up work through the dispatch queue.
• 15% Classroom support and maintenance of AV equipment.
• 5% Event support for campus activities.
• 5% Printer support and basic device maintenance.

Skills

Customer service

Phone support

Desktop troubleshooting

AV support

Team collaboration

Lift 50 pounds

Independence & teamwork

Job description

Job Title: Newark IT Service Desk Student Technician
Department: OCIO | Customer Solutions-JM

The Newark IT Service Desk Student Technician delivers high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff. Operating through phone, email, and ServiceNow ticketing, the student processes requests and resolves technical issues across laptops, desktops, mobile devices, and printers. Additionally, this role provides hands‑on A/V assistance and troubleshooting in classrooms and event spaces while also assisting to keep A/V equipment properly maintained. The student will also support events on campus ranging from a basic meeting to a large scale conference.

Breakdown of Duties

• 50% Phone Support
• 25% Follow-up work through the dispatch queue.
• 15% Classroom Support and Maintenance
• 5% Event Support
• 5% Printer Support

Required Qualifications

• Valid driver's license and able to pass a background check
• Ability to lift and move 50 pounds
• Ability to work both independently and as a member of a team
• Knowledge of desktop and laptop computing operating environments
• Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• On-site work to be performed on the Newark campus
• Positive attitude
• Attention to detail
• Customer service

Additional Information

The Targeted Hiring Range for this position is $13.00 per hour.

Our goal is to foster a community of professionals with diverse skills, experiences, and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to the personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.

Location: Hodges Hall (0628)
Position Type: Temporary (Fixed Term)
Scheduled Hours: 20
Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.