Campus IT Service Desk Technician – Student (On-Site)

The Ohio State University Wexner Medical Center; Newark (OH); On-site; USD 15,000 - 21,000; Part time

Job summary

The Ohio State University Wexner Medical Center–Newark IT Service Desk is seeking a student technician to deliver high-quality IT help to students, faculty, and staff at the Newark campus. You will handle phone, email, and ServiceNow tickets, resolving issues on laptops, desktops, mobile devices, and printers, and provide hands-on A/V support for classrooms and events.

Key duties include ticket processing, on-site support, and assisting with event setups while maintaining equipment.

Qualifications

• Valid driver’s license and ability to pass a background check.
• Ability to lift and move up to 50 pounds.
• Works independently and as part of a team in a dynamic environment.

Responsibilities

• Deliver IT assistance via phone, email, and ServiceNow to OSU Newark students, faculty, and staff.
• Provide hands-on A/V support and troubleshooting in classrooms and event spaces.
• Assist with maintaining A/V equipment and support campus events.
• Handle requests and resolve technical issues across laptops, desktops, mobile devices, and printers.

Skills

Desktop/Laptop OS

Customer service

Teamwork

Valid driver’s license

Background check

Lifting 50 lbs

Job description

The Ohio State University Wexner Medical Center–Newark IT Service Desk is seeking a student technician to deliver high-quality IT help to students, faculty, and staff at the Newark campus. You will handle phone, email, and ServiceNow tickets, resolving issues on laptops, desktops, mobile devices, and printers, and provide hands-on A/V support for classrooms and events.

Key duties include ticket processing, on-site support, and assisting with event setups while maintaining equipment.