Newark IT Service Desk Student Technician

The Ohio State University; Newark (NJ); On-site; USD 15,000 - 21,000; Part time

Job summary

The Ohio State University seeks a Newark IT Service Desk Student Technician to deliver high-quality IT assistance to students, faculty and staff. You'll handle phone, email, and ServiceNow tickets, resolving issues across devices and supporting classroom AV and event spaces.

This entry-level role requires a valid license, ability to lift 50 pounds, and on-site work in Newark. The position is temporary, 20 hours per week with varying shifts, and includes background check requirements.

Qualifications

• Valid driver’s license and the ability to pass a background check.
• Ability to lift and move up to 50 pounds.
• On-site work at Newark campus.
• Strong customer service mindset and multitasking in a fast-changing environment.

Responsibilities

• 50% Phone Support: assist students, faculty, and staff via phone.
• 25% Follow-up work through the dispatch queue.
• 15% Classroom Support and Maintenance.
• 5% Event Support.
• 5% Printer Support.

Skills

Customer service

Attention to detail

Teamwork

Multitasking

Independent work

Desktop/Laptop environments

Positive attitude

On-site work

Tools

ServiceNow

Job description

Job Title:

Newark IT Service Desk Student Technician

Department:

OCIO | Customer Solutions-JM

The Newark IT Service Desk Student Technician delivers high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff. Operating through phone, email, and ServiceNow ticketing, the student processes requests and resolves technical issues across laptops, desktops, mobile devices, and printers. Additionally, this role provides hands-on A/V assistance and troubleshooting in classrooms and event spaces while also assisting to keep A/V equipment properly maintained. The student will also support events on campus ranging from a basic meeting to a large scale conference.

Breakdown of Duties

• 50% Phone Support
• 25% Follow-up work through the dispatch queue.
• 15% Classroom Support and Maintenance
• 5% Event Support
• 5% Printer Support

Required Qualifications

• Valid driver’s license and able to pass a background check
• Ability to lift and move 50 pounds
• Ability to work both independently and as a member of a team
• Knowledge of desktop and laptop computing operating environments
• Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• On-site work to be performed on the Newark campus
• Positive attitude
• Attention to detail
• Customer service

Additional Information:

The Targeted Hiring Range for this position is $13.00 per hour.

Our goal is to foster a community of professionals with diverse skills, experiences, and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to the personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.

Location:

Hodges Hall (0628)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

20

Shift:

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.