Campus IT Service Desk Technician - Student

The Ohio State University Wexner Medical Center; United States; On-site; USD 15,000 - 21,000; Part time

Job summary

The Ohio State University Wexner Medical Center’s Newark IT Service Desk is seeking a Student Technician to deliver high-quality, customer-focused IT support to OSU Newark students, faculty, and staff. You will handle phone, email, and ServiceNow requests, assisting with laptops, desktops, mobile devices, and printers on-site.

In addition, you will provide A/V troubleshooting in classrooms and event spaces, and assist with campus events from small meetings to conferences.

Qualifications

• Valid driver's license and able to pass a background check.
• Ability to lift and move 50 pounds.
• Ability to work independently and as part of a team.
• Familiarity with desktop and laptop operating environments.
• On-site work at the Newark campus.

Responsibilities

• Phone support
• Follow-up work through the dispatch queue
• Classroom support and maintenance
• Event support
• Printer support

Skills

Valid driver's license

Background check

Team player

Multi-tasking

Customer service

Job description

The Ohio State University Wexner Medical Center’s Newark IT Service Desk is seeking a Student Technician to deliver high-quality, customer-focused IT support to OSU Newark students, faculty, and staff. You will handle phone, email, and ServiceNow requests, assisting with laptops, desktops, mobile devices, and printers on-site.

In addition, you will provide A/V troubleshooting in classrooms and event spaces, and assist with campus events from small meetings to conferences.