Call Center Rep

Ultimate Staffing; Carlsbad (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Ultimate Staffing in Carlsbad, CA seeks a customer service representative to handle high-volume inbound calls, verify customer information, and document interactions in the CRM. You will resolve basic technical or account issues and process orders, payments, returns, and service requests efficiently.

Candidates should follow call scripts and quality guidelines, maintain a positive, professional tone, and strive to meet daily productivity and customer satisfaction goals.

Qualifications

• Experience handling high-volume inbound calls.
• Ability to follow call scripts and quality guidelines.
• Strong written and verbal communication skills.

Responsibilities

• Answer high‑volume inbound calls and provide prompt, friendly customer support
• Verify customer information and document all interactions accurately in the CRM system
• Resolve customer questions, concerns, and basic technical or account issues
• Process orders, payments, returns, and service requests efficiently
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Follow call scripts, quality guidelines, and performance metrics
• Maintain a positive tone and professional communication on every call
• Meet or exceed daily productivity, accuracy, and customer satisfaction goals

Skills

Customer service

Professional communication

Tools

CRM system

Call scripts

Job description

• Answer high‑volume inbound calls and provide prompt, friendly customer support
• Verify customer information and document all interactions accurately in the CRM system
• Resolve customer questions, concerns, and basic technical or account issues
• Process orders, payments, returns, and service requests efficiently
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Follow call scripts, quality guidelines, and performance metrics
• Maintain a positive tone and professional communication on every call
• Meet or exceed daily productivity, accuracy, and customer satisfaction goals

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.