Call Center Customer Service Rep

Ultimate Staffing; Irvine (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing agency is looking for a Customer Service Specialist to provide information and assist customers with complaints. Responsibilities include resolving issues, documenting interactions, and managing inquiries. Candidates should have strong communication skills, attention to detail, and prior customer service experience. This is an entry-level, full-time position based in California.

Qualifications

• 2-4 years of customer service related experience required.
• Ability to work independently and manage one's time.

Responsibilities

• Resolve customers' service or billing complaints.
• Respond to inquiries or notify customers of results.
• Refer unresolved grievances for further investigation.
• Keep records of customer interactions.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Time management

Experience with Microsoft Word

Experience with PowerPoint

Education

High school diploma or GED

Job description

Overview

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offering possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one\'s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience

• High school diploma or GED preferred.
• 2-4 years customer service related experience required.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Consumer Services