Customer Service Representative

Ultimate Staffing; Carlsbad (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultimate Staffing Services in California is seeking a Customer Service Representative to support clients by addressing inquiries, resolving issues, and processing requests across phone, email, chat, and in-person channels.

You will provide product and policy information, handle orders and updates, and document interactions accurately while aiming to meet performance goals and enhance customer satisfaction through teamwork.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer skills and familiarity with Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns, complaints, and service issues in a professional and timely manner.
• Provide information about products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Document customer interactions accurately in company systems.
• Follow up with customers to ensure issues have been resolved.
• Escalate complex concerns to appropriate departments when necessary.
• Maintain a thorough understanding of company products and services.
• Meet established customer service and performance goals.
• Collaborate with team members and other departments to improve customer satisfaction.

Skills

Excellent communication

Problem solving

Conflict resolution

Organizational skills

Multitasking

Strong verbal and written skills

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Ultimate Staffing Services is actively seeking a dedicated and personable Customer Service Representative to join their client's team in California. This role is integral in ensuring exceptional support and satisfaction for customers by addressing inquiries, resolving issues, and processing requests efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns, complaints, and service issues in a professional and timely manner.
• Provide information about products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Document customer interactions accurately in company systems.
• Follow up with customers to ensure issues have been resolved.
• Escalate complex concerns to appropriate departments when necessary.
• Maintain a thorough understanding of company products and services.
• Meet established customer service and performance goals.
• Collaborate with team members and other departments to improve customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer skills and familiarity with Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.