Customer Service Representative

LHH; Cincinnati (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Job summary

LHH is seeking a Customer Service Representative to support commercial customers in a fast-paced call center. This role combines high-volume phone support with customer email communication, assisting clients with account management, service requests, billing inquiries, scheduling changes, and issue resolution in Cincinnati, Ohio.

The ideal candidate has a high school diploma or GED, 1+ years of customer service or call center experience, strong written and verbal communication, and proficiency

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or call center experience preferred.
• Strong verbal and written communication skills, including professional email correspondence.
• Experience supporting business customers or commercial accounts is a plus.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and respond to customer emails in a timely and professional manner.
• Support commercial accounts with service requests, account updates, billing questions, and general inquiries.
• Manage a high volume of email correspondence while maintaining accuracy and excellent customer service.
• Coordinate service changes, scheduling requests, and account modifications.
• Work closely with operations, dispatch, sales, and billing teams to resolve customer concerns.
• Research and resolve service issues, billing discrepancies, and customer complaints.
• Maintain accurate customer records, work orders, and account documentation.
• Follow up on open requests to ensure timely resolution and customer satisfaction.
• Meet department performance goals related to service quality, responsiveness, and productivity.

Skills

Verbal communication

Written communication

Multitasking

Organization

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

Customer Service Representative

A growing service organization is seeking a Customer Service Representative to support commercial customers in a fast-paced call center environment. This role combines high-volume phone support with significant customer email communication, assisting clients with account management, service requests, billing inquiries, scheduling changes, and issue resolution. This position is temp to hire and will pay between $19 and $20/hr.

Key Responsibilities

• Handle inbound customer calls and respond to customer emails in a timely and professional manner.
• Support commercial accounts with service requests, account updates, billing questions, and general inquiries.
• Manage a high volume of email correspondence while maintaining accuracy and excellent customer service.
• Coordinate service changes, scheduling requests, and account modifications.
• Work closely with operations, dispatch, sales, and billing teams to resolve customer concerns.
• Research and resolve service issues, billing discrepancies, and customer complaints.
• Maintain accurate customer records, work orders, and account documentation.
• Follow up on open requests to ensure timely resolution and customer satisfaction.
• Meet department performance goals related to service quality, responsiveness, and productivity.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or call center experience preferred.
• Strong verbal and written communication skills, including professional email correspondence.
• Experience supporting business customers or commercial accounts is a plus.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.

Pay Details: $19.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.