Customer Service Representative

Ultimate Staffing; Costa Mesa (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Healthcare options

Paid time off

Opportunities for professional development

Job summary

A staffing agency in California seeks a dedicated Customer Service Representative to handle customer inquiries and maintain satisfaction. Responsibilities include responding to customer questions across various channels and maintaining records. Qualifications include a high school diploma and strong interpersonal skills. Offers competitive pay of $20 - $23 per hour and a supportive work environment.

Qualifications

• Experience in a customer service role is preferred.
• Proficiency in basic computer applications.
• Adapts to different customer situations effectively.

Responsibilities

• Responding to customer inquiries via phone and email.
• Maintaining and updating customer records accurately.
• Collaborating with others to ensure customer satisfaction.

Skills

Strong communication and interpersonal skills

Ability to handle high volume of interactions

Patience and professionalism

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is essential in ensuring that customer inquiries are handled promptly and efficiently, maintaining a high level of customer satisfaction.

Responsibilities:

• Responding to customer inquiries through various communication channels, including phone and email.
• Assisting customers with their questions and concerns to provide satisfactory solutions.
• Maintaining and updating customer records accurately in the company's database.
• Collaborating with team members to ensure smooth operations and customer satisfaction.
• Adapting to different customer situations and providing appropriate solutions.
• Ensuring all interactions comply with company standards and policies.
• Providing feedback to help improve overall customer service processes.

Qualifications:

• High School diploma or equivalent required.
• Experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to handle a high volume of customer interactions with patience and professionalism.

Required Work Hours:

The position requires working full-time hours, Monday through Friday.

Benefits:

The company offers competitive pay and a supportive work environment. Additional benefits may include healthcare options, paid time off, and opportunities for professional development.

Salary Range: $20 - $23 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.