Customer Service Representative

Ultimate Staffing Services; Phoenix (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative to serve as the primary point of contact for customers. You will handle inquiries, resolve issues, and provide accurate information about products and services in a fast-paced environment.

The role requires strong communication skills and the ability to stay calm and professional under pressure while utilizing customer service software. Prior experience is not required but preferred.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Skills

Communication skills

Customer-focused

Calm under pressure

Tools

Customer service software

Job description

We are seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services. The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Qualifications

• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.