Customer Service Representative (Call Center)

Ultimate Staffing; California (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading staffing organization is seeking a dedicated Customer Service Representative for a bustling call center in California. This full-time, on-site position requires excellent verbal communication skills and the ability to handle high-volume calls efficiently. The ideal candidate has at least one year of call center experience, is dependable, and maintains a positive attitude. Responsibilities include assisting customers, documenting interactions, and meeting call center performance goals.

Qualifications

• 1+ year of call center or dispatch experience required.
• Ability to manage high-volume phone calls in a fast-paced environment.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Answer and manage a high volume of inbound calls professionally.
• Assist customers with questions and service needs.
• Document all customer interactions accurately.

Skills

Call handling

Verbal communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's bustling call center in California. This full-time, on-site position offers an engaging work environment where individuals can thrive while providing exceptional customer service.

Responsibilities

• Answer and manage a high volume of inbound calls in a professional and efficient manner.
• Assist customers with questions, service needs, account updates, and issue resolution.
• Document all customer interactions accurately in the system.
• Troubleshoot and resolve concerns or escalate when necessary.
• Meet call center performance goals, including call handling time, accuracy, and service quality.
• Protect sensitive information and follow company compliance guidelines.
• Collaborate with team members and participate in process improvement efforts.
• Maintain a positive, solutions-oriented attitude during every customer interaction.

Qualifications

• 1+ year of call center or dispatch experience required.
• Demonstrated ability to manage high-volume phone calls in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Comfortable navigating multiple computer systems and entering data quickly.
• Dependable, punctual, and able to work assigned shifts.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in a service-oriented or escalating-call environment.
• Bilingual skills (not required but a plus).

Required Work Hours

Monday through Friday

Benefits

Additional details about benefits will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.