Customer Support Pro — High-Volume Call Center

Ultimate Staffing; Carlsbad (CA); On-site; USD 36,000 - 60,000; Full time

Job description

• Answer high‑volume inbound calls and provide prompt, friendly customer support
• Verify customer information and document all interactions accurately in the CRM system
• Resolve customer questions, concerns, and basic technical or account issues
• Process orders, payments, returns, and service requests efficiently
• Escalate complex or unresolved issues to the appropriate team or supervisor
• Follow call scripts, quality guidelines, and performance metrics
• Maintain a positive tone and professional communication on every call
• Meet or exceed daily productivity, accuracy, and customer satisfaction goals

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.