Call Center /Customer Service Representative

Five-Star-Automotive-Group; Lenoir City (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Employee Discounts

Paid Training

Vehicle Purchase Plan

Job summary

Lenoir City Chrysler Dodge Jeep Ram, part of Five-Star-Automotive-Group, is seeking a Business Development/Customer Service Representative in Lenoir City, TN. The role focuses on handling inbound calls and emails, setting appointments, and following up on customer requests to drive vehicle sales.

You will use Reynolds & Reynolds CRM daily, collaborate with management and teammates, and maintain a positive, professional demeanor while working in a fast-paced dealership environment.

Qualifications

• At least one prior role in customer service or call center.
• Dealership BDC experience and Reynolds & Reynolds experience a plus.
• Prompt, courteous, and team-oriented attitude.
• Strong computer and CRM skills, with reliable internet use.

Responsibilities

• Receive inbound sales calls and emails; set appointments for new vehicle sales.
• Respond quickly to inquiries using email, scripts, and templates.
• Follow up with customer requests by discussing with management.
• Maintain positive relationships with teammates and dealership management.
• Utilize CRM tracking system daily.
• Be prepared to spend day on phone and computer; sales-focused.

Skills

Customer service

Call center

CRM experience

Team collaboration

Strong computer skills

Valid driver's license

Tools

Reynolds and Reynolds

Job description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?

Do you enjoy customer service and collaborating with your team to make a real difference?

Lenoir City Chrysler Dodge Jeep Ram is hiring a Business Development / Customer Service Representative

Responsibilities:

• Receive inbound sales calls and emails and set appointments/answer questions for new vehicle sales department
• Respond quickly to internet & phone inquiries using email, scripts and templates.
• Follow up with Customer Requests and Questions by Discussing with Management Team
• Maintain positive relationships with teammates and dealership management.
• Utilize CRM tracking system daily.
• Must be ready to spend day on phone and computer all day
• Sales focused opportunity

Qualifications:

• At least one previous role based in customer service or Call Center Required
• Previous Dealership BDC Experience and Reynolds and Reynoldsexperience a Plus!
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Short & Long Term Disability Insurance
• Paid time off and vacation - Earn up to 10 Days Off Year One!
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.